Privacy Policy

Last Updated: 26th October 2026

Introduction

Welcome to Crouch Ceramics Ltd (“we”, “us”, “our”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, purchase products or services, contact us, or otherwise interact with us.

Information We Collect

We may collect and process the following information:

Information You Provide to Us -

  • Name

  • Email address

  • Telephone number

  • Billing and payment information

  • Booking details

  • Enquiry and correspondence information

  • Any information you voluntarily provide through forms, emails, or social media

Information Collected Automatically -

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on our website

  • Referring website addresses

  • Cookie and tracking data

How We Use Your Information

We use your personal information to:

  • Process bookings and orders

  • Provide pottery painting experiences and related services

  • Communicate with you regarding bookings, enquiries, and customer support

  • Process payments

  • Improve our website, services, and customer experience

  • Send marketing communications where you have consented to receive them

  • Comply with legal and regulatory obligation

Legal Basis for Processing

Where applicable under data protection laws, we process personal data based on:

  • Your consent

  • The performance of a contract

  • Compliance with legal obligations

  • Our legitimate business interests

Marketing Communications

If you opt in to receive marketing communications, we may send you updates, special offers, events, and news.

You may unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors

  • Website hosting providers

  • Booking and reservation systems

  • Email marketing providers

  • Professional advisers and legal authorities where required

These third parties are only permitted to use your information as necessary to provide services on our behalf.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and reporting requirements.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic, and enhance user experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request transfer of your data to another provider

  • Lodge a complaint with a relevant supervisory authority

Children’s Privacy

Our services may be used by children when accompanied by a parent, guardian, or responsible adult. We do not knowingly collect personal information from children without appropriate parental involvement.

If you believe a child has provided personal information without appropriate consent, please contact us so we can address the matter.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Crouch Ceramics
Email: hello@crouchceramics.co.uk
Phone: 07889 361158
Address: 80 High Street, Burnham-on-Crouch CM0 8AA